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Privacy Policy

Commitment to Transparency & Security

This Privacy Policy outlines how we collect, uses, discloses, and safeguards your personal information when you visit our website. We are committed to protecting your privacy in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as other applicable Indian laws. By using our website, which includes features like our blog, medical information resources, appointment booking, and contact forms, you agree to the practices described herein.

1. Information We Collect

We collect information to provide better healthcare services, improve our website, and comply with legal requirements. This includes:

  • Personal Information : Name, email, phone number, address, date of birth, medical history, and appointment details provided via forms (e.g., contact or booking forms).

  • Sensitive Personal Data: Health-related information (e.g., symptoms, diagnoses, or treatment details) shared for consultations or medical advice.
  • Automatically Collected Data : IP address, browser type, device information, and usage patterns via cookies and analytics tools (e.g., Google Analytics).

  • Blog and Comment Data : Names, emails, and comments submitted on our blog posts or medical information pages.
  • Third-Party Data : Information from integrated services like telemedicine platforms or payment gateways, if applicable.


We do not collect data from children under 18 without parental consent, in line with Indian laws.

2. How We Use Your Information

Your data is used solely for legitimate purposes related to our clinic's operations. We ensure minimal collection and processing :

  • Healthcare Services : To schedule appointments, provide consultations, and deliver medical advice or treatments.

  • Website Functionality : To personalize content, respond to inquiries, and improve user experience on our blog and medical information sections.

  • Communication : To send appointment reminders, newsletters (with opt-out options), or updates on ENT-related health topics.
  • Legal and Security : To comply with Indian medical regulations, prevent fraud, or respond to legal requests.

  • Analytics and Improvement : To analyze website traffic and enhance content, such as blog articles on ENT disorders.

We do not use your data for marketing without consent, except for clinic-related communications.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. Disclosure is limited and only under specific circumstances:

  • Healthcare Providers : With your consent, we may share data with specialists, hospitals, or insurers for coordinated care.

  • Legal Obligations : To comply with court orders, government authorities, or Indian laws (e.g., under the IT Act or for medical emergencies).

  • Service Providers : Trusted third parties (e.g., website hosts, payment processors) who assist us, bound by confidentiality agreements.
  • Business Transfers : In case of clinic mergers or acquisitions, with prior notice.

  • Anonymized Data :Aggregated, non-identifiable data may be shared for research or public health purposes.


All sharing adheres to data minimization principles.

4. Data Security and Retention

We implement reasonable security measures to protect your information:

  • Technical Safeguards : Encryption (e.g., SSL/TLS for data transmission), firewalls, and secure servers.


  • Administrative Controls : Access limited to authorized personnel; regular audits and training on data privacy.
  • Retention Policy : Personal data is retained only as long as necessary (e.g., 5-7 years for medical records per Indian Medical Council guidelines) or as required by law. Data is securely deleted or anonymized afterward.
  • Incident Response : In case of a breach, we will notify affected users and authorities within 72 hours, as per IT Rules.


Despite these measures, no system is 100% secure—use strong passwords and avoid sharing sensitive info via unsecured channels.

5. Your Rights and Choices

Under Indian law, you have rights over your personal data :

  • Access and Correction : Request a copy of your data or corrections via email.



  • Deletion : Ask for data erasure, subject to legal or medical record-keeping requirements.
  • Opt-Out : Unsubscribe from newsletters or withdraw consent for non-essential processing.
  • Data Portability : Request transfer of your data in a readable format.
  • Complaints : File grievances with the Data Protection Officer or the Indian Computer Emergency Response Team (CERT-In).


6. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality :

  • Essential Cookies : For site navigation and security.

  • Analytics Cookies : To track usage on blog and medical pages (e.g., Google Analytics); you can opt out via browser settings.

  • Third-Party Cookies : From embedded content (e.g., YouTube videos); manage via your browser.

You may disable cookies in your browser settings, but this may limit site features.

7. Third-Party Links and External Sites

Our blog and medical information may link to external sites (e.g., health resources). We are not responsible for their privacy practices—review their policies separately.

8. Changes to This Privacy Policy

We may update this policy to reflect legal changes or service updates. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the site implies acceptance.

9. Contact Us

For questions or concerns about this Privacy Policy, contact our Support team at entrainarathore@gmail.com / +91- 9310346345.
We are located in Ghaziabad, Uttar Pradesh, India.
Visit contact page for more details.


 

Last Updated: 20 Nov 2025


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